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Privacy Policy

Guangzhou Longlingcat New Materials Co., Ltd. (“Longlingcat”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website (including heyppf.com), contact us, or use our products and services, including OEM/ODM and distributor services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide to Us

  • Contact information: name, company name, job title, address, email address, phone number, country/region.
  • Account information: username, password, and other credentials if you create an account on our website or internal portals.
  • Business information: information about your company’s products, target markets, OEM/ODM requirements, order history, and distribution channels.
  • Communication content: messages, inquiries, complaints, feedback and other information you send to us by email, online forms, trade shows, messaging apps or social media.
  • Billing and payment information: limited payment-related information (such as bank name, account number or payment confirmation) necessary to process payments and invoices. We do not store full payment card details on our own servers.

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

  • Technical data: IP address, browser type and version, operating system, device type, language settings, and access times.
  • Usage data: pages you visit, links you click, referring/exit pages, download records, and other actions on our website.
  • Cookies and similar technologies: small data files stored on your device to remember your preferences, improve site performance, analyze traffic and support marketing activities.

You can manage cookies through your browser settings, but disabling certain cookies may affect your browsing experience or some website functions.

1.3 Information from Third Parties

We may receive information about you from:

  • Business partners and distributors, such as contact information for your purchasing or technical teams.
  • Public sources, including trade directories, exhibitions, and social media platforms where you make your information publicly available.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. To provide and maintain our Services
    • Process and manage your inquiries, quotations, orders and shipments.
    • Provide OEM/ODM customization, product recommendations and technical support.
  2. To manage business relationships
    • Communicate with distributors, agency stores and business partners.
    • Coordinate marketing activities, promotions, and joint projects.
  3. To improve our products and services
    • Conduct research and development, quality control and product testing.
    • Analyze feedback and usage data to optimize our TPU PPF, color PPF, window film, vinyl wraps and related products.
  4. To support customer service
    • Provide pre-sales and after-sales support, handle complaints and warranty claims.
    • Offer training, technical documentation and marketing materials.
  5. For marketing and communications
    • Send you newsletters, product updates, promotional offers, event invitations and industry news, in accordance with applicable law.
    • You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
  6. For security and legal compliance
    • Protect our rights, property and safety, including preventing fraud, misuse or unauthorized access.
    • Comply with applicable laws, regulations, court orders or legal processes.

We only process personal data when we have a legal basis to do so under applicable law, such as your consent, the performance of a contract, our legitimate business interests, or legal obligations.

3. How We Share Your Information

We do not sell your personal data. We may share your information in the following situations:

  • Within our group and affiliates
    With our factories, R&D centers, and affiliated entities that support production and operations.
  • With service providers
    Third-party providers that perform services on our behalf, such as logistics companies, IT and cloud service providers, marketing agencies, payment processors, and professional advisors. They are only allowed to process your data according to our instructions and must protect it appropriately.
  • With distributors and agency stores
    To fulfill your orders, provide local support or deliver products, we may share your contact and order information with our authorized distributors or agency stores in your region.
  • Business transfers
    In connection with any merger, acquisition, reorganization, sale of assets or similar transaction, your information may be transferred as part of the business assets.
  • Legal requirements
    When required by law or in response to valid legal requests by public authorities, we may disclose your information to comply with legal obligations or protect our rights and interests.

For OEM/ODM customers and brand partners, we strictly keep confidential all customer information, including product formulations, technical specifications, and commercial terms, and we will not disclose such information to third parties without your prior consent unless required by law.

4. International Data Transfers

We are a global company headquartered in Guangzhou with manufacturing and sales operations in multiple countries. As a result, your information may be transferred to and processed in countries other than the one in which you reside.

We take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable data protection laws, including, where relevant, using contractual clauses or other lawful transfer mechanisms.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • To provide our Services and maintain our business relationship.
  • To comply with legal, tax, accounting or reporting obligations.
  • To resolve disputes and enforce our agreements.

When personal data is no longer needed, we will delete or anonymize it, unless a longer retention period is required or permitted by law.

6. Security of Your Information

We use reasonable technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These measures may include:

  • Access controls and role-based permissions.
  • Secure servers, firewalls and encryption where appropriate.
  • Internal policies and staff training on data protection and confidentiality.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on the laws in your country or region, you may have some or all of the following rights:

  • Access: request confirmation whether we process your personal data and obtain a copy.
  • Correction: request that we correct inaccurate or incomplete information.
  • Deletion: request that we delete your personal data in certain circumstances.
  • Restriction: request that we restrict processing of your personal data under certain conditions.
  • Objection: object to processing for direct marketing or based on our legitimate interests.
  • Portability: request to receive your data in a structured, commonly used format where technically feasible.

You may also opt out of marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.